Terms and Conditions
A Life Inspired Terms and Conditions
Last updated: 13 January 2026
Terms & Conditions
Please read these terms and conditions carefully in conjunction with my Privacy Notice before using my services. These terms and conditions will tell you how I will provide my hypnotherapy and coaching sessions to you or a Child, how you and I may end the sessions, what to do if there is a problem and other important information. By agreeing to these terms and conditions you are entering into a valid and legally binding agreement with me.
If a Child is receiving the hypnotherapy or coaching, a Guardian of the Child must agree to these Terms and Conditions on their behalf.
Definitions and interpretation:
In this Agreement, unless the context requires otherwise:
I/Me refers to Karen McKeever, providing solution focused hypnotherapy and coaching, operating under the trading name of A Life Inspired.
You refers to the individual or company receiving the hypnotherapy or coaching. Where you are an organisation engaging my services for the benefit of its employees, members, or other participants, You shall ensure that each individual participating agrees to and complies with these terms and conditions prior to receiving any session.
Session(s) means either hypnotherapy sessions, (group and individual) or coaching sessions.
Email means karen@alifeinspired.co.uk
Website means www.alifeinspired.co.uk
1. Services
1.1. I provide solution focused hypnotherapy and coaching as set out on my website.
1.2. You confirm that all information you have given me is complete and truthful, and I will provide sessions based on what you have told me.
1.3. You may stop the hypnotherapy or coaching at any time.
1.4. I reserve the right to stop providing hypnotherapy or coaching to you at any time if I deem hypnotherapy or coaching is no longer appropriate.
1.5. You agree not to share any treatment, recordings or techniques I provide to you with anyone else without my written permission.
2. Initial Consultation
2.1. Before commencing hypnotherapy or coaching sessions, I will conduct an initial consultation to assess whether hypnotherapy or coaching is suitable for you based on your individual circumstances and needs.
2.2. If I determine during the initial consultation that hypnotherapy or coaching is not appropriate for you, I will inform you of this decision and will not proceed with treatment.
3. Sessions
3.1. I primarily provide online sessions. Face-to-face sessions may be offered as an exception upon request, subject to my agreement and you should inform me of your request at the time of booking.
3.2. Each session lasts approximately 50 minutes.
3.3. The stop smoking hypnotherapy session can take up to two hours. If during a stop smoking session you leave the session and I suspect you have stopped to have a smoke, I reserve the right to stop the session immediately and will not issue a refund.
3.4. Please ensure you are on time for your session. Sessions cannot be extended due to lateness or technical difficulties.
3.5. If you are more than ten minutes late, the session may be cancelled without a refund.
3.6. The number of sessions required and results vary from person to person. There is no obligation to book a certain number of sessions.
4. Online / virtual sessions
4.1. I use Zoom for all online sessions. You must make sure you have a stable internet connection and that your computer or device is working properly. If a session cannot be completed because of problems with your internet or equipment, you will not get a refund.
4.2. If the signal drops during the session and fails to automatically reconnect within 1 minute, I will email you or call you on the phone number you provide at the time of booking.
4.3. You will need to be in a safe, private and quiet space for the session where you won’t be disturbed.
4.4. I reserve the right to discontinue the session if I determine, in my sole discretion, that it would be unsafe to continue with the session and no refund will be provided in such circumstances.
5. Standards of Behaviour:
5.1. When you attend any session, you must ensure that:
a) You are not under the influence of alcohol or non-prescribed drugs (prescribed medication taken as directed by your doctor is permitted);
b) You are willing and motivated to engage fully in the hypnotherapy or coaching process;
c) You conduct yourself in a respectful and appropriate manner throughout the session.
5.2. I reserve the right to terminate any session at any time without liability if I think that any of the above requirements are not met, and no refund will be provided in such circumstances.
6. Minors:
6.1. A guardian’s consent is required for any individual under 16 years of age (Child) to receive hypnotherapy or coaching.
6.2. My primary duty of care is owed to the Child receiving the hypnotherapy or coaching.
6.3. A Guardian must be present during the Child’s sessions, and I may request to speak with the Guardian before or after any session.
6.4. The Guardian and Child may choose whether the Guardian remains in the same room as the Child during the session or waits nearby during the session. However, I retain the right to require the Guardian’s presence in the session if I deem it appropriate.
6.5. Any safeguarding concerns will be discussed with the Guardian when appropriate. Where circumstances require, such concerns will be reported to relevant authorities in accordance with my professional duties.
7. Fees
7.1. One hypnotherapy session will cost £80.
7.2. One coaching session will cost £250.
7.3. The stop smoking hypnotherapy session costs £350.
7.4. I may charge travel time and expenses for any face to face appointments and will advise of those costs at the time of booking.
8. Payment
8.1. Payment is required in full at least 5 days prior to each session via bank transfer to the following account. Upon booking, I will send you an invoice for payment. If you book an appointment within 5 days of the appointment date, the full fee is due immediately upon booking.
Your session slot is confirmed and booked at the point of payment. Please ensure you make prompt payment, otherwise your session is not guaranteed and the slot may be given to someone else.
9. Cancellations
9.1. If you cancel with more than 48 hours notice and reschedule the session, no cancellation fee will be charged.
9.2. If you cancel with more than 48 hours notice and do not reschedule the session, you will receive a 50% refund of the fee.
9.3. If you cancel with less than 48 hours but more than 24 hours notice and reschedule your session, you will receive a 50% refund of the fee.
9.4. If you cancel with less than 48 hours but more than 24 hours notice and do not reschedule the session, no refund will be provided.
9.5. If you do not attend the session without notice you will not receive any refund and I reserve the right to drop from the session after 15 minutes of a no-show.
10. How to cancel
10.1. You must inform me of your decision to cancel a session by phone / WhatsApp / message to 07740 634779 or email to karen@alifeinspired.co.uk in accordance with the above cancellation terms. I will acknowledge receipt of such a cancellation by the same method without delay.
10.2. If I need to cancel the session, am unable to perform the session or am unexpectedly delayed for more than ten minutes, I will offer you a full refund or the option of rescheduling the session to another time.
11. Refunds
11.1. Where you have a right to a refund, I will refund using the same the method you used for payment. You will therefore need to provide me with your bank details.
12. Your information
12.1. I process and store the information about you securely in accordance with my Privacy Policy available on my Website and I hold all records for a period of 7 years.
12.2. Records relating to a Child will be retained until the Child’s 25th birthday.
12.3. A copy of the Child’s records will not be provided to the Guardian without the Child’s consent.
12.4. Communications between us will take place by WhatsApp, message, email or the telephone. By using email, there is risk that private information may be disclosed to and/or intercepted by unauthorised third parties. As such, I cannot ensure the security of messages sent by email.
13. Confidentiality
13.1. I maintain strict confidentiality regarding all sessions. Your privacy will be respected and personal information or session details will not be disclosed to third parties, except where legally required, with your explicit written consent or where there is a risk of harm to yourself or others.
13.2. For training or supervisory purposes, I may share case details with another hypnotherapist on an anonymised basis. They will be bound by the same confidentiality provisions as me.
14. Agreement
14.1. You agree you have read, understood and agree to all of the terms set out in this Agreement.
14.2. This Agreement is ongoing and you may terminate this Agreement at any time and no longer participate in the hypnotherapy or coaching sessions.
14.3. I reserve the right to refuse to continue with hypnotherapy or coaching sessions if you breach any of the terms set out in this Agreement.
15. Guarantees
15.1. Hypnotherapy and coaching cannot offer any guarantees. It is a collaborative process and requires commitment and motivation from each individual.
15.2. I promise to use my expertise, experience and skill to help you achieve your goals in the least amount of sessions possible.
16. Complaints
16.1. I hope that you will be happy with the service I provide. However, if you are unhappy with any of my service please email me with your complaint in the first instance. I will respond to any email complaint within 7 days.
16.2. If I cannot resolve your complaint or you feel you cannot email me directly, you can also contact any of the regulatory bodies set out on my Website.
17. Limitation of Liability
17.1. I will not be liable or responsible for any of your actions, inactions, statements, or for any direct, indirect, consequential losses arising as a result of the hypnotherapy or coaching sessions provided by me.
17.2. You agree to hold me harmless from any claims, damages or liabilities arising from or in connection with the hypnotherapy or coaching sessions.
17.3. I do not provide medical treatment or medical advice. Hypnotherapy and coaching are complementary therapies and are not a substitute for medical care. I will not be liable for any failure to refer you to medical professionals or for any medical conditions, whether disclosed or undisclosed.
18. General
18.1. If any part of this Agreement is or becomes illegal, invalid or unenforceable, the other parts of this Agreement will not be affected and remain legal, valid and enforceable.
18.2. No person other than you or I will have any right to enforce any of this Agreement’s provisions.
18.3. This Agreement and any dispute or claim arising out of, or in connection with, it, will be governed by the laws of England and Wales and you agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, this Agreement.
By booking and/or attending a session with me, you acknowledge that you have read, understood and agreed to be bound by these terms and conditions, and no separate signature is required to form a binding agreement.
Updates to These Terms and Conditions
These Terms and Conditions may be updated occasionally to reflect legal, technical, or service changes.
The latest version will always be available on our website.
Contact Us
If you have any questions about these Terms and Conditions or how your information is handled, please contact:
